EMT Practice Test

1. Question Content...

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Question1: Which of the following wireless security features can be enabled lo allow a user to use login credentials to attach lo available corporate SSIDs?

Question2: A customer is accessing a public kiosk in a company's lobby. Which of the following should be enforced to mitigate the risk of customer data being accidentally saved to the kiosk?

Question3: A company-owned mobile device is displaying a high number of ads, receiving data-usage limit notifications, and experiencing slow response. After checking the device, a technician notices the device has been jailbroken. Which of the following should the technician do next?

Question4: A technician installs specialized software on a workstation. The technician then attempts to run the software.
The workstation displays a message indicating the software is not authorized to run. Which of the following should the technician do to most likely resolve the issue?

Question5: A technician is partitioning a hard disk. The five primary partitions should contain 4TB of free space. Which of the following partition styles should the technician use to partition the device?

Question6: A user purchased a netbook that has a web-based, proprietary operating system. Which of the following operating systems is MOST likely installed on the netbook?

Question7: A technician is familiar with most personnel at a customer's location and has clearance to work unsupervised.
Which of the following describes how the technician should handle personal communication while on site?

Question8: Which of the following is the default GUI and file manager in macOS?

Question9: A company acquired a local office, and a technician is attempting to join the machines at the office to the local domain. The technician notes that the domain join option appears to be missing. Which of the following editions of Windows is MOST likely installed on the machines?

Question10: Which of the following command-line tools will delete a directory?

Question11: Before leaving work, a user wants to see the traffic conditions for the commute home. Which of the following tools can the user employ to schedule the browser to automatically launch a traffic website at 4:45 p.m.?

Question12: A technician needs to manually set an IP address on a computer that is running macOS. Which of the following commands should the technician use?

Question13: A remote user contacts the help desk about an email that appears to be distorted. The technician is unsure what the user means and needs to view the email to assist with troubleshooting. Which of the following should the technician use to assist the user?

Question14: An application user received an email indicating the version of the application currently in use will no longer be sold. Users with this version of the application will no longer receive patches or updates either. Which of the following indicates a vendor no longer supports a product?

Question15: A user is trying to use proprietary software, but it crashes intermittently. The user notices that the desktop is displaying a "low memory" warning message. Upon restarting the desktop, the issue persists. Which of the following should a technician do next to troubleshoot the issue?

Question16: A technician downloads a validated security tool and notes the vendor hash of a58e87a2. When the download is complete, the technician again validates the hash, but the value returns as 2a876a7d3. Which of the following is the MOST likely cause of the issue?

Question17: Windows updates need to be performed on a department's servers. Which of the following methods should be used to connect to the server?

Question18: A customer calls a service support center and begins yelling at a technician about a feature for a product that is not working to the customer's satisfaction. This feature is not supported by the service support center and requires a field technician to troubleshoot. The customer continues to demand service. Which of the following is the BEST course of action for the support center representative to take?

Question19: A technician is upgrading the backup system for documents at a high-volume law firm. The current backup system can retain no more than three versions of full backups before failing. The law firm is not concerned about restore times but asks the technician to retain more versions when possible. Which of the following backup methods should the technician MOST likely implement?

Question20: A systems administrator is setting up a Windows computer for a new user Corporate policy requires a least privilege environment. The user will need to access advanced features and configuration settings for several applications. Which of the following BEST describes the account access level the user will need?

Question21: A technician is in the process of installing a new hard drive on a server but is called away to another task. The drive has been unpackaged and left on a desk. Which of the following should the technician perform before leaving?

Question22: A wireless network is set up, but it is experiencing some interference from other nearby SSIDs. Which of the following can BEST resolve the interference?

Question23: Which of the following is the STRONGEST wireless configuration?

Question24: Enabling firewall ACLs may not resolve the issue if the firewall rules do not block the malicious or unwanted websites. Verifying the routing tables may not resolve the issue if the routing configuration is correct and does not affect the web traffic. Updating the antivirus definitions may help prevent future infections but may not remove the existing malware or changes to the localhost file. References: CompTIA A+ Core 2 (220-1002) Certification Exam Objectives Version 4.0, Domain 1.question 218a A network technician installed a SOHO router for a home office user. The user has read reports about home routers being targeted by malicious actors and then used in DDoS attacks. Which of the following can the technician MOST likely do to defend against this threat?

Question25: Upon downloading a new ISO, an administrator is presented with the following string:
59d15a16ce90cBcc97fa7c211b767aB
Which of the following BEST describes the purpose of this string?

Question26: As a corporate technician, you are asked to evaluate several suspect email messages on a client's computer. Corporate policy requires he following:
* All phishing attempts must be reported.
* Future spam emails to users must be prevented.
INSTRUCTIONS
Review each email and perform the
following within the email:
* Classify the emails
* Identify suspicious items, if applicable, in each email
* Select the appropriate resolution

Question27: Which of the following is the proper way for a technician to dispose of used printer consumables?

Question28: Which of the following commands can a technician use to get the MAC address of a Linux distribution?

Question29: An IT security team is implementing a new Group Policy that will return a computer to the login after three minutes. Which of the following BEST describes the change in policy?

Question30: Which of the following operating systems is considered closed source?

Question31: A technician is setting up a backup method on a workstation that only requires two sets of tapes to restore.
Which of the following would BEST accomplish this task?

Question32: A user updates a mobile device's OS. A frequently used application becomes consistently unresponsive immediately after the device is launched. Which of the following troubleshooting steps should the user perform FIRST?

Question33: A user in a corporate office reports the inability to connect to any network drives. No other users have reported this issue. Which of the following is the MOST likely reason the user is having this issue?

Question34: After clicking on a link in an email a Chief Financial Officer (CFO) received the following error:

The CFO then reported the incident to a technician. The link is purportedly to the organization's bank. Which of the following should the technician perform FIRST?

Question35: Which of the following protects a mobile device against unwanted access when it is left unattended?

Question36: The screen on a user's mobile device is not autorotating even after the feature has been enabled and the device has been restarted. Which of the following should the technician do next to troubleshoot the issue?

Question37: Each time a user tries to go to the selected web search provider, a different website opens. Which of the following should the technician check FIRST?

Question38: A technician is working on a way to register all employee badges and associated computer IDs. Which of the following options should the technician use in order to achieve this objective?

Question39: A technician is reimaging a desktop PC. The technician connects the PC to the network and powers it on. The technician attempts to boot the computer via the NIC to image the computer, but this method does not work.
Which of the following is the MOST likely reason the computer is unable to boot into the imaging system via the network?

Question40: A customer reported that a home PC with Windows 10 installed in the default configuration is having issues loading applications after a reboot occurred in the middle of the night. Which of the following is the FIRST step in troubleshooting?

Question41: Which of the following protocols supports fast roaming between networks?

Question42: Remote employees need access to information that is hosted on local servers at the company. The IT department needs to find a solution that gives employees secure access to the company's resources as if the employees were on premises. Which of the following remote connection services should the IT team implement?

Question43: A technician is troubleshooting a PC that has been performing poorly. Looking at the Task Manager, the technician sees that CPU and memory resources seem fine, but disk throughput is at 100%.
Which of the following types of malware is the system MOST likely infected with?

Question44: A change advisory board authorized a setting change so a technician is permitted to Implement the change.
The technician successfully implemented the change. Which of the following should be done next?

Question45: A user tries to access commonly used web pages but is redirected to unexpected websites.
Clearing the web browser cache does not resolve the issue. Which of the following should a technician investigate NEXT to resolve the issue?

Question46: A technician installed a known-good, compatible motherboard on a new laptop. However, the motherboard is not working on the laptop. Which of the following should the technician MOST likely have done to prevent damage?

Question47: A small business owner wants to install newly purchased software on all networked PCs. The network is not configured as a domain, and the owner wants to use the easiest method possible. Which of the following is the MOST deficient way lor the owner to install the application?

Question48: Which of the following security methods supports the majority of current Wi-Fi-capable devices without sacrificing security?

Question49: Which of the following is used to explain issues that may occur during a change implementation?

Question50: Which of the following would cause a corporate-owned iOS device to have an Activation Lock issue?

Question51: A user reports that the pages flash on the screen two or three times before finally staying open when attempting to access banking web pages. Which of the following troubleshooting steps should the technician perform NEXT to resolve the issue?

Question52: In an organization with a standardized set of installed software, a developer submits a request to have new software installed. The company does not currently have a license for this software, but the developer already downloaded the installation file and is requesting that the technician install it. The developer states that the management team approved the business use of this software. Which of the following is the best action for the technician to take?

Question53: Which of the following is an example of MFA?

Question54: A technician found that an employee is mining cryptocurrency on a work desktop. The company has decided that this action violates its guidelines. Which of the following should be updated to reflect this new requirement?

Question55: A systems administrator is configuring centralized desktop management for computers on a domain. The management team has decided that all users' workstations should have the same network drives, printers, and configurations. Which of the following should the administrator use to accomplish this task?

Question56: A technician downloaded software from the Internet that required the technician to scroll through a text box and at the end of the text box, click a button labeled Accept Which of the following agreements IS MOST likely in use?

Question57: Which of the following is used as a password manager in the macOS?

Question58: A technician is configuring a new Windows laptop Corporate policy requires that mobile devices make use of full disk encryption at all limes Which of the following encryption solutions should the technician choose?

Question59: An organization is creating guidelines for the incorporation of generative Al solutions. In which of the following would these guidelines be published?

Question60: A user is unable to use any internet-related functions on a smartphone when it is not connected to Wi-Fi When the smartphone is connected to Wi-Fi the user can browse the internet and send and receive email. The user is also able to send and receive text messages and phone calls when the smartphone is not connected to Wi-Fi.
Which of the following is the MOST likely reason the user is unable to use the internet on the smartphone when it is not connected to Wi-Fi?

Question61: An administrator responded to an incident where an employee copied financial data to a portable hard drive and then left the company with the data. The administrator documented the movement of the evidence. Which of the following concepts did the administrator demonstrate?

Question62: A technician has been tasked with installing a workstation that will be used tor point-of-sale transactions. The point-of-sale system will process credit cards and loyalty cards. Which of the following encryption technologies should be used to secure the workstation in case of theft?

Question63: A user notices a small USB drive is attached to the user's computer after a new vendor visited the office. The technician notices two files named grabber.exe and output.txt. Which of the following attacks is MOST likely occurring?

Question64: A user is unable to log in to the network. The network uses 802.1X with EAP-TLS to authenticate on the wired network. The user has been on an extended leave and has not logged in to the computer in several months. Which of the following is causing the login issue?

Question65: A technician is trying to encrypt a single folder on a PC. Which of the following should the technician use to accomplish this task?

Question66: A technician is setting up a new laptop. The company's security policy states that users cannot install virtual machines. Which of the following should the technician implement to prevent users from enabling virtual technology on their laptops?

Question67: Which of the following is the best reason for sandbox testing in change management?

Question68: A user requires local administrative access to a workstation. Which of the following Control Panel utilities allows the technician to grant access to the user?

Question69: A systems administrator is creating a new document with a list of the websites that users are allowed to access.
Which of the following types of documents is the administrator MOST likely creating?

Question70: Which of the following default system tools can be used in macOS to allow the technician to view the screen simultaneously with the user?

Question71: A user reports a PC is running slowly. The technician suspects it has a badly fragmented hard drive. Which of the following tools should the technician use?

Question72: A payroll workstation has data on it that needs to be readily available and can be recovered quickly if something is accidentally removed. Which of the following backup methods should be used to provide fast data recovery in this situation?

Question73: A manager called the help desk to ask for assistance with creating a more secure environment for the finance department- which resides in a non-domain environment. Which of the following would be the BEST method to protect against unauthorized use?

Question74: Which of the following filesystems replaced FAT as the preferred filesystem for Microsoft Windows OS?

Question75: A technician is setting up a desktop computer in a small office. The user will need to access files on a drive shared from another desktop on the network. Which of the following configurations should the technician employ to achieve this goal?

Question76: A technician is troubleshooting a computer with a suspected short in the power supply. Which of the following is the FIRST step the technician should take?

Question77: A user added a second monitor and wants to extend the display to it. In which of the following Windows settings will the user MOST likely be able to make this change?

Question78: A technician needs to add an individual as a local administrator on a Windows home PC. Which of the following utilities would the technician MOST likely use?

Question79: A technician is hardening a company file server and needs to prevent unauthorized LAN devices from accessing stored files. Which of the following should the technician use?

Question80: A technician, who is working at a local office, has found multiple copies of home edition software installed on computers. Which of the following does this MOST likely violate?

Question81: An analyst needs GUI access to server software running on a macOS server. Which of the following options provides the BEST way for the analyst to access the macOS server from the Windows workstation?

Question82: A technician removed a virus from a user's device. The user returned the device a week later with the same virus on it. Which of the following should the technician do to prevent future infections?

Question83: A user needs assistance changing the desktop wallpaper on a Windows 10 computer. Which of the following methods will enable the user to change the wallpaper using a Windows 10 Settings tool?

Question84: Following the latest Windows update PDF files are opening in Microsoft Edge instead of Adobe Reader.
Which of the following utilities should be used to ensure all PDF files open in Adobe Reader?

Question85: A company discovered that numerous computers from multiple geographic locations are sending a very high number of connection requests which is causing the company's web server to become unavailable to the general public. Which of the following attacks is occurring?

Question86: A customer has a USB-only printer attached to a computer. A technician is configuring an arrangement that allows other computers on the network to use the printer. In which of the following locations on the customer's desktop should the technician make this configuration?

Question87: A user is setting up a computer for the first time and would like to create a secondary login with permissions that are different than the primary login. The secondary login will need to be protected from certain content such as games and websites. Which of the following Windows settings should the user utilize to create the secondary login?

Question88: A technician is troubleshooting an issue with a computer that contains sensitive information. The technician determines the computer needs to be taken off site for repair. Which of the following should the technician do NEXT?

Question89: A user enabled a mobile device's screen lock function with pattern unlock. The user is concerned someone could access the mobile device by repeatedly attempting random patterns to unlock the device. Which of the following features BEST addresses the user's concern?

Question90: A remote user is having issues accessing an online share. Which of the following tools would MOST likely be used to troubleshoot the Issue?

Question91: Which of the following threats will the use of a privacy screen on a computer help prevent?

Question92: A customer calls the help desk asking for instructions on how to modify desktop wallpaper. Which of the following Windows 10 settings should the technician recommend?

Question93: A technician needs to transfer a file to a user's workstation. Which of the following would BEST accomplish this task utilizing the workstation's built-in protocols?

Question94: A user reports seeing random, seemingly non-malicious advertisement notifications in the Windows 10 Action Center. The notifications indicate the advertisements are coming from a web browser. Which of the following is the best solution for a technician to implement?

Question95: Which of the following change management documents includes how to uninstall a patch?

Question96: A technician is installing a new business application on a user's desktop computer. The machine is running Windows 10 Enterprise 32-bit operating system. Which of the following files should the technician execute in order to complete the installation?

Question97: Which of the following is a data security standard for protecting credit cards?

Question98: An organization is updating the monitors on kiosk machines. While performing the upgrade, the organization would like to remove physical input devices. Which of the following utilities in the Control Panel can be used to turn on the on-screen keyboard to replace the physical input devices?

Question99: A user is unable to access files on a work PC after opening a text document. The text document was labeled
"URGENT PLEASE READ.txt - In active folder, .txt file titled urgent please read". Which of the following should a support technician do FIRST?

Question100: A technician received a call from a user who clicked on a web advertisement Now. every time the user moves the mouse, a pop-up display across the monitor. Which of the following procedures should the technician perform?

Question101: A remote user is experiencing issues with Outlook settings and asks a technician to review the settings. Which of the following can the technician use to access the user's computer remotely?

Question102: A user called the help desk lo report an Issue with the internet connection speed on a laptop. The technician thinks that background services may be using extra bandwidth. Which of the following tools should the technician use to investigate connections on the laptop?

Question103: Once weekly a user needs Linux to run a specific open-source application that is not available for the currently installed Windows platform. The user has limited bandwidth throughout the day. Which of the following solutions would be the MOST efficient, allowing for parallel execution of the Linux application and Windows applications?

Question104: A user is having issues with document-processing software on a Windows workstation. Other users that log in to the same device do not have the same issue.
Which of the following should a technician do to remediate the issue?

Question105: Which of the following would most likely be used in a small office environment?

Question106: A user opened a ticket regarding a corporate-managed mobile device. The assigned technician notices the OS Is several versions out of date. The user Is unaware the OS version is not current because auto-update is turned on. Which of the following is MOST likely the cause of the Issue?

Question107: A user notices a small USB drive is attached to the user's computer after a new vendor visited the office. The technician notices two files named grabber.exe and output.txt. Which of the following attacks is MOST likely occurring?

Question108: A technician needs to replace a PC's motherboard. The technician shuts down the PC. Which of the following steps should the technician take next?

Question109: A user installed a new application that automatically starts each time the user logs in to a Windows 10 system.
The user does not want this to happen and has asked for this setting to be changed. Which of the following tools would the technician MOST likely use to safely make this change?

Question110: Which of the following is the MOST basic version of Windows that includes BitLocker?

Question111: A technician is asked to resize a partition on the internal storage drive of a computer running macOS. Which of the followings tools should the technician use to accomplish this task?

Question112: A systems administrator installed the latest Windows security patch and received numerous tickets reporting slow performance the next day. Which of the following should the administrator do to resolve this issue?

Question113: A technician wants to mitigate unauthorized data access if a computer is lost or stolen. Which of the following features should the technician enable?

Question114: A user's antivirus software reports an infection that it is unable to remove. Which of the following is the most appropriate way to remediate the issue?

Question115: A technician needs administrator access on a Windows workstation to facilitate system changes without elevating permissions. Which of the following would best accomplish this task?

Question116: Which of the following script types is used with the Python language by default?

Question117: A data center is required to destroy SSDs that contain sensitive information. Which of the following is the BEST method to use for the physical destruction of SSDs?

Question118: Which of the following should be used to control security settings on an Android phone in a domain environment?

Question119: A technician needs to ensure that USB devices are not suspended by the operating system. Which of the following Control Panel utilities should the technician use to configure the setting?

Question120: A user reports that a PC seems to be running more slowly than usual. A technician checks system resources, but disk, CPU, and memory usage seem to be fine. The technician sees that GPU temperature is extremely high. Which of the following types of malware is MOST likely to blame?

Question121: A technician has identified malicious traffic originating from a user's computer. Which of the following is the best way to identify the source of the attack?

Question122: A technician needs to ensure that USB devices are not suspended by the operating system Which of the following Control Panel utilities should the technician use to configure the setting?

Question123: A technician is setting up a SOHO wireless router. The router is about ten years old. The customer would like the most secure wireless network possible. Which of the following should the technician configure?

Question124: Which of the following must be maintained throughout the forensic evidence life cycle when dealing with a piece of evidence?

Question125: A user is attempting to browse the internet using Internet Explorer. When trying to load a familiar web page, the user is unexpectedly redirected to an unfamiliar website. Which of the following would MOST likely solve the issue?

Question126: Which of the following involves sending arbitrary characters in a web page request?

Question127: During a recent flight an executive unexpectedly received several dog and cat pictures while trying to watch a movie via in-flight Wi-Fi on an iPhone. The executive has no records of any contacts sending pictures like these and has not seen these pictures before. To BEST resolve this issue, the executive should:

Question128: A technician needs to format a USB drive to transfer 20GB of data from a Linux computer to a Windows computer. Which of the following filesystems will the technician MOST likely use?

Question129: A company needs employees who work remotely to have secure access to the corporate intranet. Which of the following should the company implement?

Question130: A technician is installing a program from an ISO file. Which of the following steps should the technician take?

Question131: A technician is editing the hosts file on a few PCs in order to block certain domains. Which of the following would the technician need to execute after editing the hosts file?

Question132: The courts determined that a cybercrimes case could no longer be prosecuted due to the agency's handling of evidence. Which of the following was MOST likely violated during the investigation?

Question133: Which of the following is also known as something you know, something you have, and something you are?

Question134: A Chief Executive Officer has learned that an exploit has been identified on the web server software, and a patch is not available yet. Which of the following attacks MOST likely occurred?

Question135: A user is attempting to make a purchase at a store using a phone. The user places the phone on the payment pad, but the device does not recognize the phone. The user attempts to restart the phone but still has the same results. Which of the following should the user do to resolve the issue?

Question136: A technician is working on a Windows 10 PC that has unwanted applications starting on boot. Which of the following tools should the technician use to disable applications on startup?

Question137: A technician needs to access a Windows 10 desktop on the network in a SOHO using RDP. Although the connection is unsuccessful, the technician is able to ping the computer successfully. Which of the following is MOST likely preventing the connection?

Question138: Which of the following often uses an SMS or third-party application as a secondary method to access a system?

Question139: A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent. Which of the following BEST describes the technician's actions?

Question140: Which of the following data is MOST likely to be regulated?

Question141: A technician is troubleshooting a lack of outgoing audio on a third-party Windows 10 VoIP application, The PC uses a USB microphone connected to a powered hub. The technician verifies the microphone works on the PC using Voice Recorder. Which of the following should the technician do to solve the issue?

Question142: When a user is in the office, the user's mobile phone loads applications and web browses very slowly on a cellular connection. Which of the following is the best way to fix this issue?

Question143: A user's smartphone data usage is well above average. The user suspects an installed application is transmitting data in the background. The user would like to be alerted when an application attempts to communicate with the internet. Which of the following BEST addresses the user's concern?

Question144: Which of the following is a data security standard for protecting credit cards?

Question145: A field technician applied a Group Policy setting to all the workstations in the network. This setting forced the workstations to use a specific SNTP server. Users are unable to log in now. Which of the following is the MOST likely cause of this issue?

Question146: A new spam gateway was recently deployed at a small business However; users still occasionally receive spam. The management team is concerned that users will open the messages and potentially infect the network systems. Which of the following is the MOST effective method for dealing with this Issue?

Question147: A desktop specialist needs to prepare a laptop running Windows 10 for a newly hired employee. Which of the following methods should the technician use to refresh the laptop?

Question148: A macOS user needs to create another virtual desktop space. Which of the following applications will allow the user to accomplish this task?

Question149: A systems administrator is tasked with configuring desktop systems to use a new proxy server that the organization has added to provide content filtering. Which of the following Windows utilities IS the BEST choice for accessing the necessary configuration to complete this goal?

Question150: A technician is moving a Windows workstation from the accounting department to the sales department and needs to update the IP and gateway settings. Which of the following Control Panel utilities should the technician use?

Question151: A user is unable to access a remote server from a corporate desktop computer using the appropriate terminal emulation program. The user contacts the help desk to report the issue. Which of the following clarifying questions would be most effective for the help desk technician to ask the user in order to understand the issue?

Question152: An office is experiencing constant connection attempts to the corporate Wi-Fi. Which of the following should be disabled to mitigate connection attempts?

Question153: A company implemented a BYOD policy and would like to reduce data disclosure caused by malware that may infect these devices. Which of the following should the company deploy to address these concerns?

Question154: During an enterprise rollout of a new application, a technician needs to validate compliance with an application's EULA while also reducing the number of licenses to manage. Which of the following licenses would best accomplish this goal?

Question155: A technician needs to interconnect two offices to the main branch while complying with good practices and security standards. Which of the following should the technician implement?

Question156: A macOS user is installing a new application. Which of the following system directories is the software MOST likely to install by default?

Question157: Which of the following OS types provides a lightweight option for workstations thai need an easy-to-use browser-based interface?

Question158: A technician is modifying the default home page of all the workstations in a company. Which of the following will help to implement this change?

Question159: A systems administrator is creating periodic backups of a folder on a Microsoft Windows machine. The source data is very dynamic, and files are either added or deleted regularly. Which of the following utilities can be used to 'mirror the source data for the backup?

Question160: An administrator is designing and implementing a server backup system that minimizes the capacity of storage used. Which of the following is the BEST backup approach to use in conjunction with synthetic full backups?

Question161: A technician receives a call from a user who is unable to open Outlook. The user states that Outlook worked fine yesterday, but the computer may have restarted sometime overnight. Which of the following is the MOST likely reason Outlook has stopped functioning?

Question162: Which of the following would MOST likely be used to change the security settings on a user's device in a domain environment?

Question163: Which of the following allows access to the command line in macOS?

Question164: A user needs assistance changing the desktop wallpaper on a Windows 10 computer. Which of the following methods will enable the user to change the wallpaper using a Windows 10 Settings tool?

Question165: A technician receives a ticket indicating the user cannot resolve external web pages However, specific IP addresses are working. Which of the following does the technician MOST likely need to change on the workstation to resolve the issue?

Question166: A technician is securing a new Windows 10 workstation and wants to enable a Screensaver lock. Which of the following options in the Windows settings should the technician use?

Question167: Maintaining the chain of custody is an important part of the incident response process. Which of the following reasons explains why this is important?

Question168: A homeowner recently moved and requires a new router for the new ISP to function correctly. The internet service has been installed and has been confirmed as functional. Which of the following is the FIRST step the homeowner should take after installation of all relevant cabling and hardware?

Question169: A technician just completed a Windows 10 installation on a PC that has a total of 16GB of RAM. The technician notices the Windows OS has only 4GB of RAM available for use. Which of the following explains why the OS can only access 46B of RAM?

Question170: A call center handles inquiries into billing issues for multiple medical facilities. A security analyst notices that call center agents often walk away from their workstations, leaving patient data visible for anyone to see.
Which of the following should a network administrator do to BEST prevent data theft within the call center?

Question171: A user's computer unexpectedly shut down immediately after the user plugged in a USB headset. Once the user turned the computer back on, everything was functioning properly, including the headset. Which of the following Microsoft tools would most likely be used to determine the root cause?

Question172: A desktop support technician is tasked with migrating several PCs from Windows 7 Pro to Windows 10 Pro, The technician must ensure files and user preferences are retained, must perform the operation locally, and should migrate one station at a time. Which of the following methods would be MOST efficient?

Question173: A user has a license for an application that is in use on a personal home laptop. The user approaches a systems administrator about using the same license on multiple computers on the corporate network. Which of the following BEST describes what the systems administrator should tell the user?

Question174: Which of the following environments allows for the testing of critical systems without the risk of them being negatively impacted by changes?

Question175: A user reports a hardware issue to the help desk. Which of the following should the help desk technician do first when responding to the user?

Question176: A technician has been asked to set up a new wireless router with the best possible security. Which of the following should the technician implement?

Question177: A technician receives a call from a user who is on vacation. The user provides the necessary credentials and asks the technician to log in to the users account and read a critical email that the user has been expecting. The technician refuses because this is a violation of the:

Question178: An engineer is configuring a new server that requires a bare-metal installation. Which of the following installation methods should the engineer use if installation media is not available on site?

Question179: A technician is investigating options to secure a small office's wireless network. One requirement is to allow automatic log-ins to the network using certificates instead of passwords. Which of the following should the wireless solution have in order to support this feature?

Question180: A salesperson's computer is unable to print any orders on a local printer that is connected to the computer Which of the following tools should the salesperson use to restart the print spooler?

Question181: A technician needs to remotely connect to a Linux desktop to assist a user with troubleshooting. The technician needs to make use of a tool natively designed for Linux. Which of the following tools will the technician MOST likely use?

Question182: Which of the following filesystem types does macOS use?

Question183: A technician was assigned a help desk ticket and resolved the issue. Which of the following should the technician update to assist other technicians in resolving similar issues?

Question184: A company-owned mobile device is displaying a high number of ads, receiving data-usage limit notifications, and experiencing slow response. After checking the device, a technician notices the device has been jailbroken. Which of the following should the technician do next?

Question185: Security software was accidentally uninstalled from all servers in the environment. After requesting the same version of the software be reinstalled, the security analyst learns that a change request will need to be filled out. Which of the following is the BEST reason to follow the change management process in this scenario?

Question186: A systems administrator received a request to limit the amount of cellular data a user's Windows 10 tablet can utilize when traveling. Which of the following can the administrator do to best solve the user's issue?

Question187: A user contacts a technician about an issue with a laptop. The user states applications open without being launched and the browser redirects when trying to go to certain websites. Which of the following is MOST likely the cause of the user's issue?

Question188: A technician is working with a company to determine the best way to transfer sensitive personal information between offices when conducting business. The company currently uses USB drives and is resistant to change.
The company's compliance officer states that all media at rest must be encrypted. Which of the following would be the BEST way to secure the current workflow?

Question189: A technician suspects the boot disk of a user's computer contains bad sectors. Which of the following should the technician verify in the command prompt to address the issue without making any changes?

Question190: A help desk team lead contacts a systems administrator because the technicians are unable to log in to a Linux server that is used to access tools. When the administrator tries to use remote desktop to log in to the server, the administrator sees the GUI is crashing. Which of the following methods can the administrator use to troubleshoot the server effectively?

Question191: A user has been unable to receive emails or browse the internet from a smartphone while traveling. However, text messages and phone calls are working without issue. Which of the following should a support technician check FIRST?

Question192: A user calls the help desk to report that none of the files on a PC will open. The user also indicates a program on the desktop is requesting payment in exchange for file access A technician verifies the user's PC is infected with ransorrrware. Which of the following should the technician do FIRST?

Question193: A user attempts to install additional software and receives a UAC prompt. Which of the following is the BEST way to resolve this issue?

Question194: A customer recently experienced a power outage at a SOHO. The customer does not think the components are connected properly. A print job continued running for several minutes after the power failed, but the customer was not able to interact with the computer. Once the UPS stopped beeping, all functioning devices also turned off. In case of a future power failure, the customer wants to have the most time available to save cloud documents and shut down the computer without losing any data.

Question195: A user receives a call from someone claiming to be a technical support agent. The caller asks the user to log in to the computer.
Which of the following security measures should the user take to ensure security and privacy?

Question196: A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent. Which of the following BEST describes the technician's actions?

Question197: A technician is installing new software on a macOS computer. Which of the following file types will the technician MOST likely use?

Question198: A company is recycling old hard drives and wants to quickly reprovision the drives for reuse. Which of the following data destruction methods should the company use?

Question199: A systems administrator is tasked with configuring desktop systems to use a new proxy server that the organization has added to provide content filtering. Which of the following Windows utilities is the best choice for accessing the necessary configuration to complete this goal?

Question200: A technician is configuring a SOHO device Company policy dictates that static IP addresses cannot be used.
The company wants the server to maintain the same IP address at all times. Which of the following should the technician use?

Question201: Which of the following is the most likely to use NTFS as the native filesystem?

Question202: A technician is unable to join a Windows 10 laptop to a domain Which of the following is the MOST likely reason?

Question203: A user's application is unresponsive. Which of the following Task Manager tabs will allow the user to address the situation?

Question204: A technician has an external SSD. The technician needs to read and write to an external SSD on both Macs and Windows PCs. Which of the following filesystems is supported by both OS types?

Question205: A technician is troubleshooting an issue that requires a user profile to be rebuilt. The technician is unable to locate Local Users and Groups in the Mtv1C console. Which of the following is the NEXT step the technician should take to resolve the issue?

Question206: Which of the following defines the extent of a change?

Question207: A help desk technician determines a motherboard has failed. Which of the following is the most logical next step in the remediation process?

Question208: Which of the following helps ensure that a piece of evidence extracted from a PC is admissible in a court of law?

Question209: A systems administrator notices that a server on the company network has extremely high CPU utilization.
Upon further inspection, the administrator sees that the server Is consistently communicating with an IP address that is traced back to a company that awards digital currency for solving hash algorithms. Which of the following was MOST likely used to compromise the server?

Question210: Which of the following would typically require the most computing resources from the host computer?

Question211: A technician is creating a location on a Windows workstation for a customer to store meeting minutes. Which of the following commands should the technician use?